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Troubleshooting

Frequently Asked Questions about resolving issues.

What are virtual addresses in eEvidence and what are they used for?
Is eEvidence compatible with BATV?
Are certified emails incompatible with PEC mailboxes?
Should I update my DNS' SPF and DKIM records to pass DMARC?
An email has been bounced back to me.
550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domains 550-5.7.1 DMARC policy.
550 5.0.3 The use of eEvid is only available for registered users
550 5.7.1 Sender ID (PRA) Not Permitted.
I've reached my free license's eEvid limit.
Can't see an email sent to myself in my Gmail Inbox.
The wildcard method doesn't work in Outlook!
I didn't send the email at the time stated by the evidence. Why the gap?
Can I trust eEvid's digital signature?
I'm not getting any emails from eEvid!
I'm adding new users to my group, but they don't get the email with the invitation.

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