## English
Base URL: https://faqs.eevidence.com/en/
> eEvidence is a Trust Service Provider. We help businesses communicate securely, streamline workflows, and build stakeholder trust with evidence.


### Free accounts
* [Why can't I send more registered emails today with a free account?](https://faqs.eevidence.com/en/faqs/29180/why-cant-i-send-more-registered-emails-today-with-a-free-account/)
* [How do I upgrade to premium?](https://faqs.eevidence.com/en/faqs/28957/how-do-i-upgrade-to-premium/)
* [I can't download the evidences from my free account?](https://faqs.eevidence.com/en/faqs/28861/i-cant-download-the-evidences-from-my-free-account/)

### Legal & Tech
* [Why doesn't eEvidence include accreditation of email opening?](https://faqs.eevidence.com/en/faqs/29172/why-doesnt-eevidence-include-accreditation-of-email-opening/)
* [Why choose eEvidence email certification over server logs?](https://faqs.eevidence.com/en/faqs/29156/why-choose-eevidence-email-certification-over-server-logs/)
* [How and on what support should the eEvid receipt be provided before a Court](https://faqs.eevidence.com/en/faqs/29148/how-and-on-what-support-should-the-eevid-receipt-be-provided-before-a-court/)
* [Where does eEvidence store the evidence receipts and data?](https://faqs.eevidence.com/en/faqs/29136/i-am-concerned-about-how-my-data-is-being-managed-by-eevidence-in-terms-of-security-and-data-privacy/)
* [Is there any sort of API for retrieving the status of delivery?](https://faqs.eevidence.com/en/faqs/29093/is-there-any-sort-of-api-for-retrieving-the-status-of-delivery/)
* [What is the Daily Report about and all those codes on it?](https://faqs.eevidence.com/en/faqs/29039/what-is-the-daily-report-about-and-all-those-codes-on-it/)
* [How much will the Expert Report cost?](https://faqs.eevidence.com/en/faqs/29035/how-much-will-the-expert-report-cost/)
* [I don't understand how the wildcard method works.](https://faqs.eevidence.com/en/faqs/29031/i-dont-understand-how-the-wildcard-method-works/)
* [What about the emails sent to other countries?](https://faqs.eevidence.com/en/faqs/29013/what-about-the-emails-sent-to-other-countries/)
* [What's the probative value of the eEvid delivery receipt?](https://faqs.eevidence.com/en/faqs/28997/whats-the-probative-value-of-the-eevid-delivery-receipt/)
* [Is the eEvidence method patent-protected?](https://faqs.eevidence.com/en/faqs/28993/is-the-eevidence-method-patent-protected/)
* [Does eEvidence have legal support?](https://faqs.eevidence.com/en/faqs/28989/does-eevidence-have-legal-support/)
* [What do you exactly register?](https://faqs.eevidence.com/en/faqs/28973/what-do-you-exactly-register/)
* [Aren't read receipts enough proof to register an email?](https://faqs.eevidence.com/en/faqs/28905/arent-read-receipts-enough-proof-to-register-an-email/)
* [Can the recipient deny having received my email?](https://faqs.eevidence.com/en/faqs/28857/can-the-recipient-deny-having-received-my-email/)

### Premium Licenses
* [Why did I reach my daily quota for sending registered emails?](https://faqs.eevidence.com/en/faqs/29184/why-did-i-reach-my-daily-quota-for-sending-registered-emails/)
* [Why do I get a temporary error when sending a registered email?](https://faqs.eevidence.com/en/faqs/29188/why-do-i-get-a-temporary-error-when-sending-a-registered-email/)
* [What should I do to cancel my paid subscription?](https://faqs.eevidence.com/en/faqs/29144/what-should-i-do-to-cancel-my-paid-subscription/)
* [Can I have the eEvid.Cert delivered to a different address?](https://faqs.eevidence.com/en/faqs/29067/can-i-have-the-eevidcert-delivered-to-a-different-address/)
* [Is it possible to stop receiving the eEvid.Cert evidence via email?](https://faqs.eevidence.com/en/faqs/29017/is-it-possible-to-stop-receiving-the-eevidcert-evidence-via-email/)
* [Can I access other user's records?](https://faqs.eevidence.com/en/faqs/28965/can-i-access-other-users-records/)
* [What password are group users assigned?](https://faqs.eevidence.com/en/faqs/28917/what-password-are-group-users-assigned/)
* [How long will you keep my backup?](https://faqs.eevidence.com/en/faqs/28877/how-long-will-you-keep-my-backup/)
* [Can I change my license's admin address?](https://faqs.eevidence.com/en/faqs/28865/can-i-change-my-licenses-admin-address/)
* [How to add users to my premium license?](https://faqs.eevidence.com/en/faqs/28849/how-to-add-users-to-my-premium-license/)

### Troubleshooting
* [What are virtual addresses in eEvidence and what are they used for?](https://faqs.eevidence.com/en/faqs/29168/what-are-virtual-addresses-in-eevidence-and-what-are-they-used-for/)
* [Is eEvidence compatible with BATV?](https://faqs.eevidence.com/en/faqs/29164/is-eevidence-compatible-with-batv/)
* [Are certified emails incompatible with PEC mailboxes?](https://faqs.eevidence.com/en/faqs/29160/are-certified-emails-incompatible-with-pec-mailboxes--there-are-alternatives/)
* [Should I update my DNS' SPF and DKIM records to pass DMARC?](https://faqs.eevidence.com/en/faqs/29140/should-i-update-my-dns-spf-and-dkim-records-to-pass-dmarc/)
* [An email has been bounced back to me.](https://faqs.eevidence.com/en/faqs/29121/an-email-has-been-bounced-back-to-me/)
* [550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domains 550-5.7.1 DMARC policy.](https://faqs.eevidence.com/en/faqs/29117/550-571-unauthenticated-email-from-yahoocom-is-not-accepted-due-to-domains-550-571-dmarc-policy/)
* [550 5.0.3 The use of eEvid is only available for registered users](https://faqs.eevidence.com/en/faqs/29051/550-503-the-use-of-eevid-is-only-available-for-registered-users/)
* [550 5.7.1 Sender ID (PRA) Not Permitted.](https://faqs.eevidence.com/en/faqs/29047/550-571-sender-id-pra-not-permitted/)
* [I've reached my free license's eEvid limit.](https://faqs.eevidence.com/en/faqs/28841/ive-reached-my-free-licenses-eevid-limit/)
* [Can't see an email sent to myself in my Gmail Inbox.](https://faqs.eevidence.com/en/faqs/28837/cant-see-an-email-sent-to-myself-in-my-gmail-inbox/)
* [The wildcard method doesn't work in Outlook!](https://faqs.eevidence.com/en/faqs/28833/the-wildcard-method-doesnt-work-in-outlook/)
* [I didn't send the email at the time stated by the evidence. Why the gap?](https://faqs.eevidence.com/en/faqs/28829/i-didnt-send-the-email-at-the-time-stated-by-the-evidence-why-the-gap/)
* [Can I trust eEvid's digital signature?](https://faqs.eevidence.com/en/faqs/28821/can-i-trust-eevids-digital-signature/)
* [I'm not getting any emails from eEvid!](https://faqs.eevidence.com/en/faqs/28815/im-not-getting-any-emails-from-eevid/)
* [I'm adding new users to my group, but they don't get the email with the invitation.](https://faqs.eevidence.com/en/faqs/28813/im-adding-new-users-to-my-group-but-they-dont-get-the-email-with-the-invitation/)

### Use
* [Register your emails easily with our browser extension!](https://faqs.eevidence.com/en/faqs/29176/register-your-emails-easily-with-our-chrome-extension/)
* [How to set up a Salesforce email relay to eEvidence.](https://faqs.eevidence.com/en/faqs/29152/how-to-set-up-a-salesforce-email-relay-to-eevidence/)
* [How to set up an Office 365 smart host connector to eEvidence.](https://faqs.eevidence.com/en/faqs/29129/how-to-set-up-an-office-365-smart-host-connector-to-eevidence/)
* [Does the email evidence receipt include a full copy of the original email?](https://faqs.eevidence.com/en/faqs/29125/does-the-email-evidence-receipt-include-a-full-copy-of-the-original-email/)
* [Should I use the wildcard for emails intended to two or more recipients?](https://faqs.eevidence.com/en/faqs/29109/should-i-use-the-wildcard-for-emails-intended-to-two-or-more-recipients/)
* [Is there a way I can know if my emails have been read?](https://faqs.eevidence.com/en/faqs/29107/is-there-a-way-i-can-know-if-my-emails-have-been-read/)
* [How is it that some recipients are shown in different colors?](https://faqs.eevidence.com/en/faqs/29097/how-is-it-that-some-recipients-are-shown-in-different-colors/)
* [Do I have to always use the wildcard to register my emails?](https://faqs.eevidence.com/en/faqs/29083/do-i-have-to-always-use-the-wildcard-to-register-my-emails/)
* [I forgot my password. How do I reset it?](https://faqs.eevidence.com/en/faqs/29021/i-forgot-my-password-how-do-i-reset-it/)
* [Can I delete my account?](https://faqs.eevidence.com/en/faqs/29001/can-i-delete-my-account/)
* [Can I delete an eEvid record?](https://faqs.eevidence.com/en/faqs/28945/can-i-delete-an-eevid-record/)
* [Can I change my account's email address?](https://faqs.eevidence.com/en/faqs/28941/can-i-change-my-accounts-email-address/)
* [Can I view a record of my registered emails?](https://faqs.eevidence.com/en/faqs/28937/can-i-view-a-record-of-my-registered-emails/)
* [Do you keep copy of my emails and evidences?](https://faqs.eevidence.com/en/faqs/28929/do-you-keep-copy-of-my-emails-and-evidences/)
* [Why are there two different language settings?](https://faqs.eevidence.com/en/faqs/28921/why-are-there-two-different-language-settings/)
* [How do I register the emails sent to me?](https://faqs.eevidence.com/en/faqs/28913/how-do-i-register-the-emails-sent-to-me/)
* [How do I register the emails I send?](https://faqs.eevidence.com/en/faqs/28901/how-do-i-register-the-emails-i-send/)
* [How do I know if my email got delivered?](https://faqs.eevidence.com/en/faqs/28897/how-do-i-know-if-my-email-got-delivered/)
* [What happens if you can't deliver my email?](https://faqs.eevidence.com/en/faqs/28893/what-happens-if-you-cant-deliver-my-email/)
* [Can I register any type of file?](https://faqs.eevidence.com/en/faqs/28885/can-i-register-any-type-of-file/)
* [What languages is the evidence available?](https://faqs.eevidence.com/en/faqs/28881/what-languages-is-the-evidence-available/)
* [I want to register a file: should I email it to myself?](https://faqs.eevidence.com/en/faqs/28873/i-want-to-register-a-file-should-i-email-it-to-myself/)

### Welcome to eEvidence
* [Do you offer a test environment?](https://faqs.eevidence.com/en/faqs/29089/do-you-offer-a-test-environment/)
* [Do you keep my account's password?](https://faqs.eevidence.com/en/faqs/29079/im-very-concerned-about-the-privacy-of-my-email-records-can-anyone-steal-my-accounts-password-from-you/)
* [How do you bill for the premium service?](https://faqs.eevidence.com/en/faqs/29063/how-do-you-bill-for-the-premium-service/)
* [Is the service suitable for large projects?](https://faqs.eevidence.com/en/faqs/29055/is-the-service-suitable-for-large-projects/)
* [Do you build to order?](https://faqs.eevidence.com/en/faqs/29005/do-you-build-to-order/)
* [Will you register an old email sent by other means?](https://faqs.eevidence.com/en/faqs/28969/will-you-register-an-old-email-sent-by-other-means/)
* [What can I use eEvidence for?](https://faqs.eevidence.com/en/faqs/28949/what-can-i-use-eevidence-for/)
* [Do you register the contents of the email?](https://faqs.eevidence.com/en/faqs/28933/do-you-register-the-contents-of-the-email/)
* [How do you do it?](https://faqs.eevidence.com/en/faqs/28907/how-do-you-do-it/)
* [Can I really use eEvidence for free?](https://faqs.eevidence.com/en/faqs/28869/can-i-really-use-eevidence-for-free/)
* [Why do I need to confirm my address upon registration?](https://faqs.eevidence.com/en/faqs/28853/why-do-i-need-to-confirm-my-address-upon-registration/)