FAQs

What languages is the evidence available?

The eEvid.Cert PDF file I get is in English, but I would rather have it issued in my own language. Are there any alternatives to English?

What password are group users assigned?

When inviting new users to my group, I'm not requested to provide a password for their account. Which password will they use to access the user private area?

What should I do to cancel my paid subscription?

I no longer need the service and want to cancel my subscription.

What's the probative value of the eEvid delivery receipt?

If I am to use your service, I want to be sure I will be able to use the eEvid delivery receipt of my registered emails in Court, if I ever need to.

Where does eEvidence store the evidence receipts and data?

I am concerned about how my data is being managed by eEvidence in terms of security and data privacy.

Why are there two different language settings?

Within my account's profile, there are two different language settings: one for the default language and another for issuing the evidence. Why would I like these to be different?

Why can't I send more registered emails today with a free account?

You have reached your daily quota of free emails. This limit resets every 24 hours. Upgrade to a paid plan for higher limits.

Why choose eEvidence email certification over server logs?

Server logs play a crucial role in confirming the existence of communication, but they come with significant limitations.

Why did I reach my daily quota for sending registered emails?

You have reached the daily sending limit of your current subscription. Upgrade your plan to increase your quota or wait until it resets.