FAQs

How to add users to my premium license?

I want to share my premium license with others, but I don't know how am I supposed to add new users.

How to set up a Salesforce email relay to eEvidence.

Can I configure Salesforce to automatically send all my emails through eEvidence?

How to set up an Office 365 smart host connector to eEvidence.

Can I configure Office 365 to automatically send all my emails through eEvidence?

I can't download the evidences from my free account?

I would like to download the evidence files from my free account, but the only available file is the Daily Report. Why aren't my evidences available for downloading?

I didn't send the email at the time stated by the evidence. Why the gap?

I've sent an email and within seconds got confirmation of delivery. The evidence PDF, however, shows a delivery time hours ahead.

I don't understand how the wildcard method works.

You will get the email, not the recipient, by simply adding '.eevid.com' to the recipient's email address? I don't get it. Can you show how it works?

I forgot my password. How do I reset it?

I try to access the user private area, but the sign in window keeps saying that either the address or the password is not correct. I'm sure the address is correct, so I must be using a wrong password. Can I reset it?

I want to register a file: should I email it to myself?

I plan to use the service to enforce the intellectual property rights of my digital files. Should I attach the files to an email and send it to myself?

I'm adding new users to my group, but they don't get the email with the invitation.

When you invite others to join your premium group, we send them an email with a link for them to accept your invitation. Sometimes this email may no arrive and no one knows why.