FAQs

Can I delete an eEvid record?

I no longer need the evidence of some of the emails I've registered until now. Can I delete an email record from my eEvid History log?

Can I delete my account?

I'm about to register for the service and give it a try. In case it is of no use for me, is there an option to delete my account and have my personal data removed from your system?

Can I have the eEvid.Cert delivered to a different address?

It would be great to have the eEvids of all users delivered to a generic address, instead of having these delivered to the recipient. Is it possible?

Can I really use eEvidence for free?

The service is about obtaining legal proof of the contents and delivery of my emails. I would expect such service at a cost, but you re saying you won't charge me anything for using it. I don't get it!

Can I register any type of file?

I'm aware I can use the service for obtaining evidences of the contents and delivery of my emails, or of just its contents. Is this valid for any file format I attach to an email?

Can I trust eEvid's digital signature?

When i open the eEvid PDF evidence, Adobe Reader gives me a message about the signature: 'At least one signature has problems'. Can I trust eEvid's digital signature?

Can I view a record of my registered emails?

I need to confirm whether I did send one specific email through the service. Does the user private area include some kind of history feature to review my records?

Can the recipient deny having received my email?

I sent an email through eEvidence and received back the evidence, but the recipient says he never got it. How should I deal with this?

Can't see an email sent to myself in my Gmail Inbox.

I just tried sending a test email to my Gmail account. I got back an email accrediting that it was sent, but I cannot see the actual mail in my Inbox (or spam) folder.