Why doesn't eEvidence include accreditation of email opening?

At eEvidence, we focus on providing a registered delivery service, ensuring that the content of the email has been sent and delivered to the recipient's mail server. However, accrediting the opening of the email presents challenges due to technological and privacy limitations. Although we have a tracking pixel feature to indicate if an email has been opened, this feature does not offer an absolute guarantee, and its reliability is limited.

What if I need to prove that a message was opened or that files were retrieved?

For cases where you need to prove not only that an email was delivered, but also that the recipient accessed the message and downloaded the attached files, eEvidence offers Registered Link Delivery. With this feature:

• You can send messages with attachments of up to 128 MB.
• The recipient receives a registered link to securely view the message and download the files.
• You obtain registered evidence of access, message opening, and file download.

An ideal solution when full traceability is required or when sending large documents without compromising certification.