I'm not getting any emails from eEvid!

Posted on July 28, 2014 • 1 min read • 176 words

For every email I send to eEvidence, I understand I should be receiving an email back with its electronic evidence. Why I'm not getting it?

In most circumstances, you should. There are, however, some situations in which you won't.

  • We generate the evidence only when we successfully deliver it. If we haven't been able to do so, there's got to be a reason and we will have sent you an email explaining why. Please check whether you received a postmaster warning from us.
  • Could it be that you haven't given us enough time to complete the process? If we can't deliver it in the first attempt, we will keep trying for one hour, at most, before giving up. Go to your private area and check whether the email is still in pending status.
  • Make sure our emails are not being rejected or quarantined by your spam filter.
  • Given that we normally keep backup of evidences for premium users, they sometimes forget that receiving the evidence via email is optional. If you are not a free user, please ask your license's administrator to review your account configuration.

If none of the above works, contact Support and we will look at this further.