FAQs

550 5.0.3 The use of eEvid is only available for registered users

I'm trying to register emails through your service, but I always receive the following error message: '550 Your email address (...) does not belong to any eEvidence account. In case you want to use eEvidence for registering your emails and digital files, please sign-up at https://signup.eevidence.com'. What am I doing wrong?

550 5.7.1 Sender ID (PRA) Not Permitted.

Some of the emails I send are bounced back to me with a 'SMTP diagnostic: 550 5.7.1 Sender ID (PRA) Not Permitted' error message. What does it mean and what can I do about it?

550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domains 550-5.7.1 DMARC policy.

An email has been bounced back to me with the error "550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domains 550-5.7.1 DMARC policy ". What can I do about it?

An email has been bounced back to me.

An email I've sent has been bounced back to me. What should I do?

Are certified emails incompatible with PEC mailboxes?

Certified email providers can't deliver to PEC mailboxes. Any alternatives?

Aren't read receipts enough proof to register an email?

Whenever I want to make sure that a recipient has opened my email, I send it together with a read-receipt request. Don't read receipts proof that my email has been read?

Can I access other user's records?

I'm inviting some co-workers to join the premium license I manage. Being a corporate license, I would like to be granted access to review other's emails and evidences. Is this possible?

Can I change my account's email address?

I registered for the service using my private address, just for trying. Now I would like to switch my license to my professional email address and start using the service more regularly. Can I do it?

Can I change my license's admin address?

I would like to switch my premium administration account to a different address, but I see no option to do so.